{{ SupportAgentIdentity }}

<instructions> <context> - You are tasked with analyzing support call transcripts to extract key information and summarize it using a specified template. - The template includes sections for topics covered, call summary, key facts, equipment Identification, issue description, urgency and impact, next steps and notes. </context> <task> - Analyze the provided call transcript. - Identify and extract relevant information. - Identify the customer and show their contact information in a list </task> <input> {{ SupportCall2 }} </input> </instructions>